Stellr Privacy Policy
PPV2026/01
Last updated: 21 August 2026
1. Introduction
Stellr (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable privacy laws. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, how we protect it, and what rights you have in relation to your personal information. This Policy applies when you visit our website, communicate with us, submit an enquiry, use our services, or otherwise provide personal information to us.
2. Responsible Party
Stellr is the Responsible Party under POPIA because it determines the purpose of and means for processing personal information collected through our website, communications, services and business operations. Where we use third-party service providers to process personal information on our behalf, those providers act as operators and are required to process personal information only in accordance with our instructions and applicable legal requirements.
Website: https://stellr-net.com Email: contact@stellr-net.com
3. Personal Information We Collect
We may collect personal information that you provide directly to us, including your name, surname, email address, telephone number, job title, company name, enquiry details, account or service-related information, and any other information you choose to submit through forms, emails or communications with us. We may also automatically collect limited technical information when you use our website, such as IP address, device identifiers, browser type, operating system, referring pages, pages viewed, dates and times of visits, and website usage information. Where applicable, we may collect information about companies or other juristic persons, as POPIA also protects certain information relating to identifiable juristic persons.
4. Lawful Basis for Processing
We process personal information only where there is a lawful basis to do so. This may include processing only what is necessary to respond to your enquiries, provide requested services, perform or prepare for a contract, comply with legal or regulatory obligations, protect our legitimate business interests, maintain website and information security, or where you have given consent. Where we rely on consent, you may withdraw that consent at any time, subject to any legal or contractual consequences that may apply.
5. Purpose of Processing
We process personal information for specific, lawful and legitimate purposes, including to respond to enquiries, provide and improve our services, communicate with users and customers, manage business relationships, process requests, administer our website, maintain operational and cyber security, detect and prevent misuse, comply with legal obligations, keep appropriate business records, conduct limited analytics, and improve user experience. We will not process personal information in a manner that is incompatible with the purpose for which it was collected unless required by law or with your consent.
6. Cookies and Tracking Technologies
We may use cookies, pixels, log files and similar technologies to operate our website, remember user preferences, understand how visitors interact with our website, improve functionality, measure website performance and support security. Essential cookies are required for the website to function and may be placed without your prior consent. Functionality, analytics, advertising or other non-essential cookies will only be used where permitted by law and, where required, after obtaining your consent. You can usually manage or disable cookies through your browser settings, but doing so may affect the availability or performance of certain website features.
7. International Transfers
Where personal information is transferred outside South Africa, Stellr will take reasonable steps to ensure that the transfer complies with POPIA, including section 72. This may include ensuring that the recipient is subject to a law, binding corporate rules or contractual obligations that provide an adequate level of protection, obtaining consent where appropriate, or relying on another lawful basis recognised by POPIA. International transfers may occur where we use cloud hosting, software, support, storage, security, analytics or other service providers located outside South Africa.
8. Retention
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, for any related lawful purpose, or as required or permitted by applicable law. Retention periods may differ depending on the type of information, the nature of our relationship with you, contractual requirements, legal obligations, dispute resolution needs, audit requirements and legitimate business purposes. When personal information is no longer required, we will securely delete, destroy or de-identify it so that it can no longer reasonably identify you.
9. Security Measures
We implement appropriate technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction. These measures may include access controls, secure storage, password protection, encryption where appropriate, network and system monitoring, confidentiality obligations, staff awareness, supplier due diligence, backup controls and incident response procedures. Although we take reasonable steps to protect personal information, no transmission or storage system is completely secure, and users should also take care when sharing information online.
10. Data Subject Rights
You have rights in relation to your personal information under POPIA. These may include the right to request confirmation of whether we hold personal information about you, request access to that information, request correction or deletion of inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information, object to processing in certain circumstances, withdraw consent where processing is based on consent, and submit a complaint to the Information Regulator. We may need to verify your identity before responding to a request and may refuse or limit a request where permitted by law.
11. Special Personal Information and Children’s Information
We do not collect or process special personal information, such as information relating to health, biometric information, criminal behaviour, religious or philosophical beliefs, political persuasion, race or ethnic origin unless authorised by law or with appropriate consent. We also do not collect personal information relating to children unless we have the consent of a competent person or another lawful basis applies. If we become aware that such information has been provided to us without the necessary authority, we will take reasonable steps to delete or de-identify it where appropriate.
12. Data Breach Notification
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will take steps required by POPIA, including notifying the Information Regulator and affected data subjects as soon as reasonably possible, unless notification is delayed in accordance with the law. The notification may include information about the possible consequences of the compromise, measures taken or proposed to address it, recommended steps that affected persons can take to reduce risk, and, where known, the identity of the unauthorised person who may have accessed or acquired the information.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, plug-ins or services that are not operated or controlled by Stellr. We are not responsible for the privacy practices, security, content or terms of those third parties. If you access a third-party website or service, you should review its privacy policy and terms before providing any personal information.
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, technology or privacy practices. Updated versions will be published on our website and will indicate the date on which the Policy was last updated. We encourage users to review this Policy periodically to stay informed about how we process and protect personal information.
15. Cross-Border Cloud Services
Stellr may utilise international cloud hosting, software-as-a-service providers, analytics platforms, customer relationship management systems and other technology vendors located in jurisdictions outside South Africa. By interacting with our services, you acknowledge that your personal information may be transferred, stored and processed in such jurisdictions, subject to the safeguards described in this Privacy Policy and applicable South African law.
16. Information Officer
Stellr has appointed an Information Officer in accordance with POPIA. The Information Officer is responsible for encouraging compliance with POPIA, handling requests from data subjects, liaising with the Information Regulator, overseeing data protection practices and managing privacy-related complaints. Requests relating to access, correction, deletion, objections to processing, withdrawal of consent, data breaches or any privacy concerns may be directed to the Information Officer at contact@stellr-net.com. The contact details of the Information Officer may be updated from time to time and will be published on our website where required.
Information Officer: Bradley Turkington
Email: brad@stellr-net.com
Telephone: 083 655 5500
Address: Level 2, The Zone, 177 Oxford Road, Rosebank, 2196
Information Regulator Website: https://www.justice.gov.za/inforeg/
Email: enquiries@inforegulator.org.za
Complaints: PAIAComplaints@inforegulator.org.za
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