Stellr Terms & Conditions
Last updated: 27 August 2026
1. Introduction and Acceptance
These Website Terms and Conditions (the “Terms”) govern your access to and use of the website located at www.stellr-net.com and any related subdomains, pages or digital properties (the “Website”), operated by Stellr SA (“Stellr”, “we”, “us” or “our”). By accessing, browsing or using the Website in any way, you (“you” or the “user”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.
These Terms should be read together with our Privacy Policy and Cookie Policy, both available on the Website, which explain how we collect, use and protect personal information and how cookies are used on the Website.
2. Definitions
2.1. “Content Partner” means a global or local brand, publisher or service provider whose Prepaid Products, gift cards, vouchers or services are made available for activation, purchase or redemption through the Stellr network.
2.2. “Distribution Partner” means a retail, digital, banking, mobile network, rewards or business channel through which Stellr’s technology enables activation, sale or fulfilment of Prepaid Products.
2.3. “Prepaid Products” means vouchers, gift cards, top-ups, PINs, QR codes, wallet credits, subscriptions and other digital or alternative payment products made accessible through the Stellr platform and network.
2.4. “POPIA” means the Protection of Personal Information Act 4 of 2013.
2.5. “CPA” means the Consumer Protection Act 68 of 2008.
2.6. “ECTA” means the Electronic Communications and Transactions Act 25 of 2002.
3. About Stellr and the Website
3.1. Stellr provides technology that connects brands, distribution partners and consumers to enable the activation, distribution and sale of Prepaid Products and alternative payment solutions. The Website is an informational and business-development platform. It describes Stellr’s technology, network, consumer and B2B solutions, and provides a channel through which prospective partners, businesses and consumers can make enquiries, submit partnership requests and access support resources.
3.2. Stellr provides technology that connects brands, distribution partners and consumers to enable the activation, distribution and sale of Prepaid Products and alternative payment solutions. The Website is an informational and business-development platform. It describes Stellr’s technology, network, consumer and B2B solutions, and provides a channel through which prospective partners, businesses and consumers can make enquiries, submit partnership requests and access support resources.
4. Eligibility and Use of the Website
4.1. You may use the Website only for lawful purposes and in accordance with these Terms. By using the Website, you confirm that you have the legal capacity to enter into a binding agreement and, where you use the Website on behalf of a business, that you are authorised to bind that business to these Terms.
4.2. You agree not to:
4.2.1. Use the Website in any way that breaches any applicable law or regulation;
4.2.2. Attempt to gain unauthorised access to the Website, its servers, or any systems or networks connected to the Website;
4.2.3. Introduce viruses, malware, or other harmful material to the Website;
4.2.4. Use any automated system, including “robots” or “spiders”, to access the Website without our prior written consent;
4.2.5. Copy, reproduce, republish, scrape or exploit any content on the Website for commercial purposes without our prior written consent;
4.2.6. Impersonate any person or misrepresent your affiliation with any person or entity.
5. Prepaid Products, Vouchers and Redemption
5.1. Prepaid Products described on the Website are supplied by, or on behalf of, Content Partners and are subject to the specific terms, denominations, expiry periods and redemption conditions applicable to each product, which are typically set out on the packaging, receipt, SMS, email or the Content Partner’s own redemption instructions.
5.2. In accordance with the Consumer Protection Act, vouchers and gift cards are, unless a different period applies to a specific product or promotion, generally valid for a minimum of three years from the date of purchase. Voucher codes and PINs should be treated like cash: if lost, shared or deleted before redemption, Stellr and its partners may not be able to recover or replace the associated value.
5.3. Save where required by law or otherwise stated by the relevant Content Partner, Prepaid Products are non-refundable and non-exchangeable once issued. Redemption-related queries (such as a code already redeemed, invalid redemption or account access issues) are handled directly by the relevant Content Partner. Activation-related queries (such as a voucher not activating at point of sale) may be directed to the Stellr Helpdesk via the Contact Us page.
5.4. Stellr facilitates the technology and network that enables activation and distribution of Prepaid Products but, save as expressly agreed in a separate partner or commercial agreement, is not the seller of record for products purchased through third-party retail, digital or banking channels.
6. Business (B2B) Solutions and Platform Access
Certain areas of the Website, including the Business Solutions Platform, may require registration, approval or a separate agreement before access is granted to wholesale, reseller or corporate customers. Access to and use of any such platform is additionally governed by the applicable order form, partner agreement or platform terms provided to you at the time of registration. In the event of any conflict between those specific terms and these Terms, the specific platform or partner agreement will prevail in respect of that platform.
7. Enquiries, Forms and Partner Submissions
Where you submit information through a form on the Website (including the “Partner with Stellr” or contact forms), you confirm that the information you provide is accurate and that you have the right to submit it. Submission of a form does not, by itself, create a partnership, commercial relationship or binding agreement between you and Stellr. Any resulting relationship will be subject to separate, signed commercial documentation.
8. Intellectual Property
8.1. All content on the Website, including text, graphics, logos, icons, images, software, platform diagrams and the compilation and layout of the Website (the “Content”), is owned by or licensed to Stellr and is protected by South African and international intellectual property laws, unless otherwise indicated. Trade marks, trade names and logos of Content Partners and Distribution Partners displayed on the Website remain the property of their respective owners and are used to indicate participation in the Stellr network, and not to imply endorsement unless separately agreed.
8.2. Save as permitted for personal, non-commercial browsing of the Website, you may not reproduce, distribute, modify, create derivative works from, publicly display or otherwise exploit any Content without our prior written consent or that of the relevant rights holder.
9. Third-Party Links and Content
The Website may contain links to third-party websites, platforms or services operated by Content Partners, Distribution Partners or other third parties. These links are provided for convenience only. Stellr does not control and is not responsible for the content, accuracy, availability, security or privacy practices of any third-party website, and inclusion of a link does not imply endorsement. You access third-party websites entirely at your own risk and should review their own terms and privacy policies.
10. Limitation of Liability
10.1. The Website and its Content are provided on an “as is” and “as available” basis. Stellr makes no representations or warranties of any kind, express or implied, regarding the operation, availability, accuracy, completeness, reliability or suitability of the Website or its Content, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
10.2. Stellr does not warrant that the Website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components. Nothing in this clause is intended to limit any right or remedy that cannot lawfully be excluded under the Consumer Protection Act or other applicable law.
11. Disclaimers
11.1. Stellr, its directors, employees, agents and partners will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, or any loss of profit, revenue, data or goodwill, arising out of or in connection with your access to or use of, or inability to access or use, the Website, save to the extent such liability arises from Stellr’s gross negligence or wilful misconduct, or cannot be excluded by law.
11.2. Because Prepaid Products purchased through Distribution Partners are governed by those partners’ and the relevant Content Partner’s own terms, Stellr’s liability in connection with the purchase, activation or redemption of a specific Prepaid Product is limited to providing reasonable assistance in resolving activation-related queries raised through the Stellr Helpdesk, save where Stellr is separately identified as the direct supplier of that Prepaid Product.
12. Indemnity
You agree to indemnify and hold Stellr, its directors, employees and agents harmless from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising out of or in connection with your breach of these Terms, your misuse of the Website, or your violation of any applicable law or third-party right.
13. Privacy and Data Protection
Stellr processes personal information collected through the Website in accordance with POPIA and our Privacy Policy, available at [insert link to Privacy Policy]. By using the Website and submitting personal information to us, you acknowledge that such information will be processed as described in the Privacy Policy.
14. Cookies
The Website uses cookies and similar technologies to operate, secure and improve the Website and your browsing experience. Details of the cookies used, their purposes and how you can manage your preferences are set out in our Cookie Policy, available at [insert link to Cookie Policy].
15. Website Security
Stellr implements reasonable technical and organisational measures designed to protect the Website and its underlying systems. You must not attempt to compromise the security or integrity of the Website, including through unauthorised access, denial-of-service activity, or the introduction of malicious code. Suspected security incidents should be reported to willem@stellr-net.com.
16. Suspension and Termination
Stellr may, at its discretion and without notice, suspend, restrict or terminate your access to the Website (or any part of it), including where we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or where required to protect the security, integrity or availability of the Website.
17. Changes to these Terms
Stellr may update these Terms from time to time to reflect changes in our services, business operations, legal or regulatory requirements. The updated Terms will be published on the Website with a revised “last updated” date. Your continued use of the Website after changes are published constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You and Stellr submit to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising out of or in connection with these Terms or your use of the Website, without prejudice to Stellr’s right to seek relief in any other competent jurisdiction.
19. General
19.1. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
19.2. No waiver: No failure or delay by Stellr in exercising any right under these Terms will operate as a waiver of that right.
19.3. Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy (and any applicable partner or platform-specific terms), constitute the entire agreement between you and Stellr regarding your use of the Website save and except where you access or use any business, partner, reseller, wholesale or B2B platform, or enter into any separate order form, platform terms, partner agreement, commercial agreement or other written agreement with Stellr. In that event, those separate terms will apply in addition to these Terms.
19. Contact Us
If you have questions about these Terms, please contact us:
Stellr SA: Level 2, The Zone, 177 Oxford Road, Rosebank, 2196, South Africa
Email: contact@stellr-net.com
Website: www.stellr-net.com
Support / Helpdesk: via the Contact Us page on the Website